Subscription Terms

Wolf Pack subscriptions renew automatically until you cancel.

Billing

Your plan renews at the end of each period at the price shown when you subscribed. We tell you the price and the renewal interval before you pay, and you confirm them at checkout. Cancel before your next renewal date and you are not charged again. There is no other deadline.

Your right to cancel

If you subscribed in Arizona, California, Colorado, Connecticut, Illinois, Iowa, Minnesota, New York, North Carolina, Ohio, Rhode Island or Wisconsin, you may cancel your subscription, without penalty or obligation, at any time prior to midnight of the third business day following the date you subscribed. Write to billing@wolfpackcampus.com and we will refund you in full.

Cancelling

You can cancel at any time, from Settings, then Wolf Pack Plus, then Manage or cancel. You can also cancel by emailing billing@wolfpackcampus.com. Neither route is slower than the other. Cancelling stops the next renewal; it does not end the period you have already paid for. Paid features stay on until the end of that period.

Cancellation fees

There are none, at any time.

When a payment fails

If a renewal payment does not go through, your subscription enters a retry period and your paid features keep working until the end of the period you already paid for. If the payment is still unresolved when that period ends, the subscription ends and paid features stop.

What Incognito covers

Incognito hides your profile from the discovery deck: people who have not already matched with you, and who you have not already howled at, will not be shown your profile while it is on. It does not hide you from people you have already matched with, from people you howl at (reaching out shows them your profile, by design), or from the leaderboard, which is a separate setting in Privacy. While Incognito is on we do not record the profiles you look at, with one exception that follows from the line above: if you have already howled at someone, they can see you, so a view of their profile is recorded as normal. Ending your subscription does not reveal where you have been.

When Incognito stops

Incognito is a paid feature. If your subscription ends, Incognito turns off and you appear in discovery again. We notify you when that happens.

When this ends

Cancelling a subscription ends the paid features. It does not close your account and it does not delete anything: your profile, photos, matches and messages stay exactly as they are, and you keep using Wolf Pack for free. If you want your information gone, delete your account in Settings. Your profile stops being shown immediately, you have thirty days to change your mind, and after that what we keep, and for how long, is set out in our Privacy Policy.

Refunds

Beyond the three business day right above, cancelling stops the next renewal rather than refunding the current period. If your account is closed, by you or by us, for breaking our Terms of Service or our Community Guidelines, you are not entitled to a refund of any purchase.

Changes

If we change these terms we will publish a new version here and, where the change is material, ask you to review it before your next renewal.