Privacy Policy

This Privacy Policy explains how Wolf Pack collects, uses, and protects your information when you use the Service.

Information We Collect

We collect the information you provide directly, such as your campus email address, date of birth, profile details, photos, and messages, along with usage information like app activity, device type, and your IP address. We also keep error and crash reports when something breaks, which record what failed and where, and we use an error monitoring provider to collect them. We do not collect your precise location, we do not use device or browser fingerprinting, we do not collect biometric information such as face geometry, and we never ask for access to your phone contacts.

How We Use Information

We use your information to operate the Service, including verifying eligibility, generating matches, enforcing our Community Guidelines, preventing abuse, and improving the product. We do not use your data to train third party advertising models.

Sharing

We do not sell your personal information. We may share limited data with service providers who help us operate the Service, such as hosting, moderation, payment processing, email delivery, and error monitoring, under agreements that restrict their use of your data. We may also disclose information where we are required to by law, in response to valid legal process, or where disclosure is necessary to protect the safety of a person.

Deleting Your Account

You can delete your account at any time from Settings. Your profile stops being shown to anyone immediately. For 30 days you can change your mind and restore it. After that the deletion is final and cannot be undone.

Retention After Deletion

We keep the following, and nothing else, once your deletion is final:

A safety window of 90 days

During this period your account data is retained so that conduct reported by or about you can still be investigated. At the end of it, your account and its content are permanently erased, including your photos.

Safety records, kept longer. If your access was removed for breaking our rules, we keep a record of that decision, along with the evidence behind it, for two years. Separately, and for as long as the Service operates, we keep a one way cryptographic value derived from your campus email address so that an account removed for serious misconduct cannot simply be recreated. That value cannot be read back as an address, and we do not keep the address itself.

Reports and blocks

If you report someone, or block them, that record is kept even if either account is later deleted. This is deliberate: otherwise the person a report is about could erase it by leaving, and a block you relied on would quietly stop working. A report keeps a copy of what was reported, taken at the time you reported it.

Proof of the agreements you accepted, for five years, with your identity removed from it.

The minimum payment identifiers we are required to keep for tax and dispute purposes.

Error and crash reports, for 30 days. They record what broke and where, not who you are: we never attach your account to them.

Legal Preservation

If we receive valid legal process, or become aware of a claim or investigation that requires it, we will suspend deletion of the relevant data for as long as we are obliged to preserve it. This can extend past the periods above.

Your Choices

You can review and update your profile, control who sees your activity, hide yourself from discovery, export your data, and delete your account, all from within the app. If you want to exercise a data right that the app does not offer directly, contact us and we will respond.

Security

We use industry standard safeguards, including encryption in transit and access controls, to protect your information. No system is completely secure, and we encourage you to use a strong, unique password.

Your Rights and Choices

You can download a copy of your data from Settings at any time. We email you a link to it. The link works once and expires in 24 hours, so a copy of your data goes to the address on your account rather than back to whoever happens to be holding your phone. You can do this once an hour, and we tell you in the app every time an export is requested, so that a request you did not make is something you find out about.

What the archive contains

your profile, your photos, your prompts and interests, your matching preferences and quiz answers, the messages you sent, your matches, your blocks, the reports you filed, your swipes, your XP history, your purchase history, your consent records and your notifications.

What it does not contain, and why. Messages other students wrote to you are their personal data as well as yours, so they are not in the self-serve archive. Neither is anything that would identify a person who reported you, or the details of anyone you reported. For those, or for any request this button does not cover, write to privacy@wolfpackcampus.com and we will respond within 30 days.

Changes

We may revise this Privacy Policy from time to time. We will update the version number and, where changes are material, provide notice within the app.

How We Use Your Email Address

We use it to sign you in, to answer you when you contact us, and to send account and safety messages: security notices, moderation decisions affecting your account, and changes to these documents. Those cannot be switched off, and are described in the Terms.

We do not send you marketing email unless you turn it on yourself. Every other email category is off until you choose otherwise, because the address was given to us to sign in and that is not the same as agreeing to be mailed. Where we do send optional email, every message carries a one-click unsubscribe, and using it never affects the account and safety messages above.

How to Reach Us About Your Data. Write to privacy@wolfpackcampus.com. That address is the one place to ask what we hold about you, to ask for a copy, to ask us to correct or delete it, or to object to something we are doing with it. You can download most of your data yourself, at any time, from Download my data in Settings; the address exists for everything that tool does not cover and for anything you would rather ask a person.

We answer within 30 days

If we need longer, which is rare and usually means the request is complex, we will tell you why before that deadline passes rather than after it. If you are not satisfied with how we handled a request, say so to privacy@wolfpackcampus.com and it will be looked at again by someone who did not handle it the first time.

Telling Other Members About a Banned Account. If we ban someone because we believe they are using a false identity, or are trying to obtain money dishonestly, New York law requires us to tell the members they had been messaging. That notice carries the banned account's username and photo and says why the ban happened. It carries nothing else about them, and nothing at all about you.

Child Safety Reporting

There is one situation in which we share your information without asking you and without telling you, whatever else this policy says: when we have reason to believe an account holds sexual content involving someone under 18.

We report it to the National Center for Missing and Exploited Children, which may pass the report to law enforcement. The report includes the content, the registration details of the account, and the technical information we hold about it. We do not notify the account. The law sets out who a report of this kind may be shown to, and the account it concerns is not among them.

We also stop deleting

Content and records connected to such a report are held out of the retention schedule above and out of the account deletion process, for at least 90 days and for as long as an investigation needs them. The right to ask us to delete your data, described above, does not reach them.

This is the only exception of its kind in this policy. Everything else we hold behaves exactly as the rest of this document describes.

Automated Review of Photos

Every photo you upload is checked before anyone else can see it. The check is automatic, and it is carried out for us by a moderation provider, which means the image leaves our systems for as long as the check takes. We do it because the alternative is showing students photos that nobody has looked at.

Most photos pass in seconds

One the check refuses simply does not appear, and you can upload another. A few are held rather than refused, which is what happens when the check sees something that needs a person instead of a decision, and then someone on our team looks at the image before anything else happens. If you think a decision about your photo was wrong, write to support@wolfpackcampus.com and a person will look again.

The check reads the picture and nothing else. It is not used to build a profile of you or to decide who sees you, and the result is kept with the photo so that we can tell you why something was refused.

Automated Review of Text

Your bio, your prompt answers, and any note you send with a howl are checked the same way and by the same provider, before anyone else sees them. Messages inside a conversation are not checked and are not sent anywhere. Text the check refuses is never saved, so a refusal costs you the wording and nothing else.